1. BayWa AG (“BayWa”) offers its business customers – non-business-consumers are excluded from use - ("customers") the possibility to contact BayWa AG via WhatsApp.
2. The use of BWS is free of charge and requires the availability of the WhatsApp app on the customer’s mobile device. The customer contacts BayWa via a telephone number (mobile or landline number). The telephone number may differ between the different sevices as offered to the customer. The customer can then use the BWS to receive a non-binding used agricultural machinery consultation and presentation by text, picture, video and sound.
3. The BWS is limited in content exclusively to a legally non-binding exchange of information, such as used agricultural machinery advice and presentation (customer communication). This customer communication is seen and answered exclusively by BayWa service employees. Neither contracts nor any legally binding declaration will be concluded, agreed, effected or exchanged via the BWS, in particular orders, complaints, unilateral legally binding declarations of intent such as cancellations, complaints, etc. are expressively excluded from the BWS and must be exchanged regularly via the conventional communication channels provided for this purpose (telephone, e-mail, fax, post, personally). In particular, BayWa AG will not accept any orders or commissions via the BWS with regard to its range of goods and services. For this purpose, the customer must contact BayWa AG via one of the other communication channels (telephone, e-mail, fax, post, personally).
For all legally binding declarations and contracts BayWa’s General Terms and Conditions (Allgemeine Geschäftsbedingungen/AGB) shall apply (pl. cf. at https://www.baywa.de/shop/information/agb).
4. Via the BWS, BayWa AG expressly does not warrant or guarantee the advice of a specific employee. For this purpose the customer is still bound to the conventional communication channels provided for this purpose (telephone, e-mail, fax, post, personally).
6. The free of charge BWS can be used after an individual appointment.